Shipping & Returns
Shipping
Our Delivery
pumashoesbox.com has many delivery spots to service customers from all over the world. Our spot in USA would do delivery for United States & Canada whereas our European customers would have their items delivered from Hong Kong and China as well as other countries will also delivery from these warehouse.
Delivery Time
Items will be shipped after receiving the order 2 - 3 days. In general, it may takes about 5-8 business days for delivery, depending on the different delivery mode you select. After we shipped the goods, then our customer services will email you with the Tracking No. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
Order Tracking
You can track your order by yourself on the Internet. When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail. We do not exclude the possibility that our products may run out of stock in our local warehouse. In this case, we reserve the right to ship the products from Hong Kong without any additional fees.
What will I be charged for the shipping?
Shipping and handling charges vary greatly depending on the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when you order.
What should I do if my shipment never arrives?
Please allow up to 8 business days for your item to be delivered. If it still does not arrival, please click the ‘Contact Us' button on the website to contact with us. Also, you can leave the message on our website’s online services. We will reply you shortly.
How do I ship items to a different address?
During you order, the system will let you confirm the shipping address. It can be different with your credit card billing address. You may specify any ship-to street address.
Returns
At pumashoesbox.com your complete satisfaction is our top priority for long-term business relationship between us, we offer the return and exchange instruction. Before you want to return the goods, please contact us via email to discuss the problem. Most of the time we can solve the problem by giving technical support and you needn't to send anything back.
Replacement
Within 10 days (From the date products were received), if you find the products you ordered are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back the products in original package to us (the shipping fee should pay by you). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The replaacement’s shipping fee should also be charged of you. Before sending the items for replacement, please transfer,the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.
Refunds
We will gladly take back or exchange any merchandise as received with original package within 10 days of purchase(From the date products were received, Please note that pumashoesbox.com is not responsible for return shipping costs.), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package. When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
"The product does not look like the ones in your websites."
"The product is not what I did imagine it to be."
"I am not satisfied with this product."
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also charge a 15% of re-stocking fee based on your order total amount and give you a partial refund.
